Frequently Asked Questions
Everything you need to know about your Rat & Boa order.
How long will it take for my order to arrive?
We offer worldwide express shipping. Orders are typically processed within 1-2 business days, with delivery taking between 3-5 business days depending on your location.
What is your return policy?
We accept returns on all full-priced items within 14 days of delivery, provided the garments are in their original condition with all tags and hygiene seals intact.
How do I know which size to choose?
Each product page features a specific size guide. As our pieces often feature unique fabrics and silhouettes, we recommend checking the 'Size & Fit' notes for individual styling advice.
Will I have to pay duties and taxes?
Duties and taxes are calculated at checkout for most destinations to ensure no hidden costs upon delivery. For some regions, these may be collected by the local customs office.
Can I cancel or amend my order?
As we aim to ship orders as quickly as possible, we are unable to make changes or cancellations once an order has been confirmed. Please ensure all details are correct before finalizing your purchase.
How should I care for my Rat & Boa garments?
Due to the delicate nature of our fabrics, we recommend dry cleaning or careful hand washing as specified on the internal care label of each piece.